Last updated: 22 October 2026
Every Meadowbrook book is a digital download: a full-colour PDF you can read on any screen or print at home. Because there’s nothing to post back, our refund policy works a little differently from a shop that sells paper books. Here’s how it works.
If something goes wrong, we’ll fix it
Please email us at hello@meadowbrookstories.com with your order number and we’ll make it right:
- A file won’t download or won’t open? We’ll help you get it working or send you a fresh copy.
- The book isn’t what was described, or the file is faulty? We’ll replace it, or refund you in full if we can’t.
- Bought the same book twice by accident? We’ll refund the extra copy.
- How many downloads? Each book can be downloaded up to 3 times within 12 months of purchase. Once you’ve downloaded it, please save the PDF somewhere safe, such as your computer or cloud storage, so you always have it.
Change of mind
Once a book has been downloaded, we can’t take it back, so we don’t usually offer refunds if you simply change your mind. You can read the first pages of every book free on our website before you buy, so you’ll know what you’re getting.
If you bought the wrong book and haven’t downloaded it yet, email us within 14 days and we’ll happily swap it or refund you.
Your rights under Australian Consumer Law
Nothing in this policy takes away your rights under the Australian Consumer Law. Our books come with guarantees that cannot be excluded, and if there’s a major problem with something you bought, you’re entitled to a refund.
How refunds are paid
Refunds go back to the card you paid with. They usually appear within 5 to 10 business days, depending on your bank.
Get in touch
Questions about an order? Email hello@meadowbrookstories.com and include your order number. Meadowbrook is a small business, and every message is read personally.